The Rise and Fall of the Narconon Internet Marketing Empire (Part 9)

If you missed the earlier segments of this series, see
Part 1, Part 2, Part 3, Part 4, Part 5, Part 6, Part 7, or Part 8.

Narconon Division 6 Conditions, Stats, and Formulas
I don’t intend to speculate exactly how Narconon intends to apply Scientology tech towards the current lawsuits, charges of fraud, controversies, and public relations nightmares that are currently occurring. However, if we focus on the one division that handles all sales, intake, and outreach for a Narconon, we can begin to get a better picture of where things stand. This department, or Division, is referred to as “Division 6”. If you are a Narconon staff member, you will be assigned a Condition each Thursday, and you will be made to work the “formula” for the condition that you are in. This is not arbitrary, this is mandatory. So, we are going to take a look at a few of the appropriate conditions and corresponding formula that MUST be worked in each condition in the Sales Department of a Narconon.

The Scientology conditions are essentially broken up into two distinct parts. Scientologists may disagree with this, but there are basically two areas. One that focuses on stats of the organization, and another group that focuses on ethical condition of the person or group. I will paraphrasing many of these descriptions in our next part for non-Scientologist readers.

Statistics
The first group of conditions are assigned based upon statistics (or, in Division 6, the amount of Sales, Gross Income, or number of new Starts on the program) of the organization.

  1. Power: When stats are holding an extremely high level. Example: A large number of new clients each week for months on end.
  2. Affluence: When stats have temporarily increased by a large amount. Example: If a significantly more amount of students have entered Narconon this week, this would be an Affluence condition.
  3. Normal: When stats are slowly increasing. Example: Each week you are bringing one or two more clients than you did the week before.
  4. Emergency: When stats are staying the same or slightly decreasing. Example: If, each week, you are bringing in the same number of clients or slightly fewer clients, you are assigned a condition of Emergency.
  5. Danger: When stats drop significantly from the previous week, you are assigned a Danger Condition.

Now each of these stat conditions has a corresponding formula that you must “work” within a Narconon or Scientology organization.  Most of these steps focus on working harder, working longer, producing more, or promoting more.  There is no “take it easy and enjoy the benefits of your hard work” step.  Refusing to work any of the steps results in major trouble, possibly even dismissal.  

Considering that over the last few years, Narconon has been hit by increasing bad press, lawsuits, fraud cases, and prevalence of Black PR on the internet, it is safe to assume that the majority of the time, over the last few years, Narconon hasn’t been expanding. This means that, for most staff members within Division 6, they will be assigned every Thursday (stat day) either a condition of Emergency or Danger.

So, what does this mean for the poor Narconon sales staff member?

Emergency:
If this week you brought in the same amount or slightly fewer people or money than you did last week, you will be assigned a condition of Emergency. And one of the formula for emergency is to “promote and produce”. In other words, you might be working overtime this week. You might have to double your call volume by calling old leads. You have to go into overdrive, or face getting yelled at or losing your job.
Danger:
If this week you brought in a handful fewer people than you did last week then you will be assigned a condition of Danger and, at the minimum, you, and possibly your entire department, will have an ethics investigation. What does this entail? You will be forced to disclose any secrets, harms, behaviors, or anything that you might have been doing and you will have to turn it in to your boss. If your behaviors are too bad, you will be assigned a Lower Condition (described below), pulled off post, and probably made to work for free. As a real case example, when the recent exposés related to deaths at Narconon were in the news, statistics dropped dramatically and it really wasn’t any individual registrar’s fault. However, a majority of Narconon Division 6 staff members were assigned a condition of Danger and an ethics investigation started. Some were made to disclose secrets, others were made to do Sec-Checks (a scientology shortened term for “security checks”), or underwent massive interrogations about their beliefs, their secrets and their lives. You could never blame it on Black PR or bad publicity. It is always your fault. Many registrars have quit or blown because of this type of policy, which is actually rather common.  Many registrars will find themselves working a Danger formula every other week because they simply cannot continue to increase their stats each week.  Sooner or later their statistic is less than the week before.  And when then happens… start writing down your secrets.

Ethics
Lower Conditions: Lower Conditions are those that are assigned or worked when one’s personal integrity or “out-ethics” behaviors come into play. They have nothing to do with statistics. If you are assigned any of these conditions, it is almost always because of out-ethics behaviors and you are temporarily removed from your post, although you may still be coming in to work each day for free. You will not be permitted to officially return to your post and begin getting paid again unless you ask permission from everyone in your division. Here are the various lower conditions, in order from highest to lowest:

  1. Liability
  2. Doubt
  3. Enemy
  4. Treason
  5. Confusion

Note: Only two additional conditions exist that don’t technically belong in our “stat group” and our “ethics condition group”:

  • Non-Existence, when one starts a new position, and
  • Power Change, when one is leaving their post in a “healthy” manner.

There is one exception to being assigned Lower Conditions, and that is if you have high statistics. If you are committing unethical acts, but have high statistics, you won’t be assigned a lower condition because you have “Ethics protection”. In other words, if you are the top producer in a Narconon and yet you are using drugs, you will be granted protection. The reason, or explanation, is that apparently you really aren’t unethical if you are producing so much. This often creates animosity among staff members when the “unethical, cheating, lying, drug-using, BUT top, producer” doesn’t ever get in trouble and the lowly hard working average employee always seems to get in trouble for the smallest things. But that’s how Narconon works. The group is always more important than the individual.

In regards to lower conditions, they must be worked in order from lowest to highest and you cannot skip any condition. In other words, if you are assigned Enemy, you must work the formula for Enemy, followed by Doubt, then Liability.  Just like in the statistics conditions, the ethical conditions have corresponding formula.  These formula require such things as attacking one’s enemies, publicly announcing loyalty to Narconon and Scientology, publicly disconnecting from one’s former friends and/or family members, and working “off-lines” for free.

The most common lower condition worked and assigned in a Narconon is the condition of Liability because no matter what lower condition you are assigned, you will eventually have to do a Liability formula since it is always the last one worked to “get out of Lower Conditions” when you move from the bottom to the top. I could detail each of the conditions and formula, which might fascinate and disgust our readers, but I’m going to keep things simple.  Liability is the only one I am going to focus on, because it directly applies to what we often see coming from Narconon.

The formula for Liability is:

  1. Decide who are one’s friends.
  2. Deliver an effective blow to the enemies of the group one has been pretending to be part of despite personal danger.
  3. Make up the damage one has done by personal contribution far beyond the ordinary demands of a group member.
  4. Apply for re-entry to the group by asking the permission of each member of it to rejoin and rejoining only by majority permission, and if refused, repeating steps 2-4 until one is allowed to be a group member again.

So as was mentioned before, when statistics drop, staff members are either forced to work harder, tolerate being yelled at or invalidated, or subjected to intense ethics interrogations in order to keep their job. This results in an extremely oppressive work environment which in turn creates a lot of staff problems. Due to this environment, many staff members relapse and end up being assigned a lower condition.

When these staff members are pulled off post, they must eventually work a Liability formula. Step 2 of Liability is to “deliver an effective blow to the enemies of the group”. When we witness such things as websites called whoisxxxxx.com that were created by Narconon slamming and criticizing whistle blowers, this very well could be because there is a staff member in Liability who MUST deliver an effective blow to the enemy and it must be good enough to be approved to come back to work. Another example is when a recent off-brand Narconon actually took it upon themselves to sue 6 people who had written critical reviews about them. Again, this is an “effective blow” in action. Another example is how many Narconons have responded to negative Narconon Review sites by creating “positive” Narconon reviews in hopes that the negative ones sink in Google position and rank, or overwhelm the number of negative reviews.

What is ironic about all of this is that as more and more staff members are assigned Liability and decide to “Attack their enemies”, the internet isn’t forgiving towards such use of the “tech”. Each time someone attempts to attack an anti-Narconon person, it can end up in the press and be reported on, and usually creates 10 times the negative press than there would have been otherwise. The “Squirrel Busters” are a great example of this.

What we are seeing, and are going to continue to see, is more and more staff members being assigned Danger conditions as well as Liability conditions. For many, they are being interrogated about their secrets. For others, in order to come back to work, they must reach out and attack those who aren’t pro-Narconon.

Step 3 of the Liability formula, “personal contribution far beyond the ordinary contributions of a group member”, is generally when a staff member works for free. In some cases, for a month; in other cases, working for free for months at a time. Ironically, when Narconon’s income crashes, their staff members are eventually assigned conditions that cause them to work for free.

Sooner or later, these unhealthy conditions cause more and more staff members to leave. It’s one thing to tough out an unbearable work environment when you are making a decent amount of money. It’s another thing when statistics are crashing and you are continually blamed over and over for things that aren’t your fault.

Registrars in Narconons are leaving one after another. And Narconon will refuse to take any accountability for it at all.

So where will they go from here?

Read Part 10, the final part of
The Rise and Fall of the Narconon Internet Marketing Empire.