9 Class B (potential health danger to residents, staff, and visitors) and 4 Class C (administrative and documentation) were found. Class B deficiencies included these categories: Personnel Requirements; Food Service; Building and Grounds; Fixtures, Furniture, Equipment, and Supplies; Discriminatory Practices Class C deficiencies included these categories: Personnel Requirements; Personnel Records; Admission Agreement; Personal Rights
This parent of a former client alleges that Narconon kept their son in detox for 10 days and failed to live up to their relapse return policy. The son complained about overcrowding, unclean facility conditions and a program based on scientology. He relapsed soon after coming home. Narconon did not provide aftercare or return calls to the family for three months after his relapse. Ultimately, the son went to another program for treatment and stayed off drugs.
Consumer alleges that she was falsely promised her son's treatment would include the best medical doctors in addition to nurses and certified mental health counselors. None of this turned out to be true. The place was so horrible she had to lie and tell them there was a death in the family just to get her son out of there.
The parents of this former client allege that Narconon did not provide the full contract to them prior to payment and signature. The "No Refund" portion of the contract was presented only to their son for signature. Additionally, they allege neglect, malpractice, false and deceptive internet marketing, failure to disclose true treatment methodology and misleading information about medical staff.
Consumer complained about misleading advertisements and Narconon's failure to disclose questionable practices that resulted in his son suffering a heat stroke during the detoxification process. He also raises the issues that staff are former graduates of program and unqualified to provide treatment.
This family and former client allege that numerous questions by the client, about the purpose of scientology communication drills, went unanswered by staff. One-on-one time with counselors was limited to about 10 minutes. The parents state that the Narconon/Scientology connection was not revealed to them prior to the client's arrival at Narconon.
The parents of this client allege that they were misinformed about the lack of medical detox available and the use of Niacin at Narconon Warner Springs. Due to their daughter's heavy drug use they felt medical detox was indicated. Additionally, they had informed Narconon that their daughter had a liver condition prior to her admission to the facility. Despite this information, they claim Narconon gave their daughter Niacin.
Consumer alleges that she was falsely told there was no connection between Narconon and the Church of Scientology, and disputes the 86% success rate claim of the program. She states her son was also misled into an internship to work at the Fort Collins facility after he graduated from the program in Warner Springs. He was denied the minimum wage he was promised and only paid $50 a week while doing manual labor work for construction and maintenance tasks. Her son also had other bad experiences that led to his depression and relapse after leaving, which left the mother in fear for his life.
In 2006, Narconon wanted to open a facility on Bouquet Canyon Road in Leona Valley, California. They applied for a Conditional Use Permit for the property and a hearing was held before Los Angeles County Regional Planning, using their Warner Springs facility, also known as Sunshine Summit Lodge, as a point of comparison. Residents were opposed to the facility, and Narconon representatives attended a Leona Valley Town Council Meeting to answer questions from the community. An investigation into statements made by Narconon representatives in regard to this planned facility was made, and a number of the statements conflicted with official documents from the State of California. The proposed Leona Valley Narconon was defeated, based on the findings of the investigation.
Plaintiff believed she was contacting Narcotics Anonymous because of the similarity of the name. She was not informed that it was not NA nor that Narconon was associated with Scientology. Once in the program, her son realized that it was not Narcotics Anonymous, but the Scientology-affiliated Narconon.