The complainant made multiple allegations to the Michigan Dept. of Licensing and Regulatory Affairs about rampant alcohol use by staff and clients, sexual activity between clients and staff, loud music and smoking throughout the facility, a general lack of security and program structure. Additionally, the complainant alleged that money held on account for the client was withheld on discharge. Serenity point denied knowledge of the majority of allegations, pointing to policies and procedures in place, but was cited for failing to return personal funds to the client in a timely manner. The agency was unable to substantiate all claims.
The complainant alleged that her son was not allowed to take his medication for bipolar disorder and that he acquired a strep throat infection left untreated while under the care of Serenity Point. In response, Serenity Point claimed the client was informed that the center was not equipped to treat clients with dual diagnosis on admission and denied knowledge of his illness or symptoms of sore throat. No violations were cited.