This person completed the program at Best Drug Rehab and had money left on his "student account" - spending money that the client needs throughout the program for personal items, and which is held by the facility. He was told he would receive a check for the remaining amount within 30 days. At the time the complaint was filed, it had been 3 months and he had still not received the check.
This complaint is incomplete. It involves a credit card dispute. The person at Best Drug Rehab refused to take calls with the credit card company on the line.
This is a very detailed report about this person's experience at Tranquility Detox and Best Drug Rehab. One thing of special interest is that the person agreed to work for BDR and was put to work making "after care calls". She relates that out of 70 people she called, maybe 10 had remained sober. She was told that unless they have relapsed to their drug of choice, to count them as sober. She also describes the creation of false records for the facility to obtain CARF certification; abusive treatment by staff members who were Nation of Islam and gang members; fraudulent insurance billing, part of which consists of having the client sign over power of attorney to the facility, and changing their address with their insurance company so that reimbursements go directly to the owner, Per Wickstrom. This is a must-read complaint, which is full of horrific details.
This letter of complaint corroborates just about everything we've heard previously about Best Drug Rehab, and includes some additional information about Nation of Islam members being used as security staff, one of whom assaulted the writer's son. This incident was reported to the police. Sergeant Schmeling went to the facility and investigated, but somehow the videotape of the incident had disappeared, and later the police report itself disappeared.
This complainant says she was mislead about the role of Scientology in the Best Drug Rehab program, and in addition, had a great deal of trouble with her insurance due to the way it was handled by BDR. Her son was required to repeat parts of the coursework, while people who arrived after her son did were finishing the program. She felt this was due to her son having good insurance that was willing to keep paying. This large complaint file includes correspondence from Best Drug Rehab's attorney, trying to explain away the problems, and includes a "hidden" section from the BDR website which would not be found unless the searcher included the term "Scientology" in their search terms. This person was asked to sign a "Confidential Release and Settlement Agreement" which includes a "hush agreement", also called a non-disclosure agreement, which is included beginning on page 62 of the PDF. They did not sign the agreement.
This complainant was not told in advance that Scientology, as well as roaches, ants, and bed bugs, would be a part of the program. Consequently, his son left Best Drug Rehab, and they didn't even realize he was gone until the parent told them. He was seeking a refund.
This complainant cites forced religious practice of Scientology; lack of other advertised options; tired, overworked, and unqualified staff; and an outbreak of athlete's foot at the facility. This package includes a response from Best Drug Rehab to the Attorney General in which the author states that the client left Best Drug Rehab not because of conditions, but because "she hates her [redacted] and wants to get back at her", a highly unprofessional thing to say, even if true.