A violation of client abuse was substantiated. The surveyor was dismayed that Best Drug Rehab did not come clean about the incident until pressed for video footage of the assault.
Best Drug Rehab
Doing business as:
Best Drug Rehabilitation
Address: 300 Care Center Drive, Manistee, MI 49660
Managed by: Per A. Wickstrom
Registered Agent: Phillip B. Slot
7 Monroe Center NW, Suite 77, Grand Rapids, MI 49503
Violations substantiated: Physical facilities inadequate for the type of service provided, no annual performance evaluations of staff members, no program director on-site, failure to provide adequate job training to staff members, failure to cooperate with state surveyor inspections, failure to comply with recipient rights regulations, failure to inform clients of the risks and possible side effects of discontinuing prescription medications, violating clients rights to be free from work the facility would otherwise employ someone else to do, accepting clients ineligible for admission, e.g., suicidal, inadequately informing clients about the general nature and objectives of the program, e.g., treatment location, or, the rules of the program, lack of appropriate medical evaluation, assessment and care, non-compliance with client activity regulations, and deviation by the program from the plan of operation for which the facility was originally licensed (10 beds) which adversely affects the character, quality and scope of services provided. Additionally, a program evaluation revealed that 45% of clients leave the program against medical advice.
Plaintiff National Association of Forensic Counselors, Inc. (NAFC) and Plaintiff American Academy of Certified Forensic Counselors, Inc. d/b/a American College of Certified Forensic Counselors (ACCFC) are issuing bodies for certifications in the rehab field, including Certified Chemical Dependency Counselor (CCDC), Master Addictions Counselor (MAC), and others. After finding that numerous Narconon and Scientology related entities and persons were (and are) using their certifications and trademarks without authorization, they have filed a lawsuit in Federal Court seeking to reclaim damages resulting from loss of reputation and money, which resulted in financial enrichment of the 82 defendants, and have asked for an injunction to prevent use in the future. The use of the trademarks implies that the individuals are certified by the Plaintiffs when in fact they are not. This case may have far reaching repercussions on other cases against Narconon.
These parents became concerned when their 19-year-old son was transferred from Best Drug Rehab to Tranquility Detox, without their knowledge. According to the parents, an intake counselor in Manistee refused to let them speak to their son on the phone. More research about the Narconon program caused alarm. Calls were placed to the Michigan Attorney General's office and Law Enforcement in both counties, where officials assured them the program was dangerous. One or both parents traveled to Michigan to remove son from the program.. On arrival at the facility, their son refused to leave the program, but appeared heavily medicated. He wrote a letter of refusal, on the spot, which the parents believe was coached or coerced.
This former Best Drug Rehab client claims his civil rights were violated in various ways. For instance, he states scientology courses were forced upon clients. Next, he states that transportation was denied to services at a Christian Church nearby. When this happened he told staff he would walk to church, but claims he was intimidated with threats of calls to the police and without his identification (which they withheld) the police would pick him up. This sufficiently intimidated him, because he was on parole at the time. He further states that Nation of Islam staff members regularly humiliated clients and tried to start fights with him.
This former client of Best Drug Rehab in Manistee, Michigan was told his health insurance would pay for his stay if he changed his address to the facility's address. He was told this was because the facility was out of network, and his insurance was billed for outpatient treatment. He describes overcrowding, unprofessional employees, abusive language, and indiscriminate sex. He became depressed after leaving, and was still using at the time he answered the survey.
This former client of Narconon-clone Best Drug Rehab in Manistee, Michigan was told the program was Christian based, that there were amenities which turned out not to exist, and other untruthful statements about the program. It was against this person's religion to do Scientology assignments, but the person was told that if they didn't do the Scientology TRs (training routines), that they would be dropped off at a homeless shelter. When this person decided to leave, they were held locked in an office, and says, "The day i left the cops were there for 2 other clients trying to leave but were held against their will."
This complaint describes deplorable conditions at the facility - no hot water, and the cold water being yellow, clients with infectious diseases with no precautions taken to contain the diseases, a client with a known food allergy who was taken to the emergency room because of food supplied by the facility, and failure to provide paperwork for the writer to return to work.
This person was forced to change their address with their insurance company to one that the Best Drug Rehab provided. Phone calls were monitored via speakerphone, with a staff member ready to disconnect the call if the truth about the program was told. The person was told that if they wanted to leave, they would be dropped off at a homeless shelter, and feels that he was being held against his will. He was also removed from medications prescribed by his doctor.
This person was told that Best Drug Rehab was successful and specialized in heroin addiction, and that there were classes in dealing with addiction. He was not told about Scientology, nor was he told about the abusive guards who sold drugs to the patients or the sexual relations among patients.