A violation of client abuse was substantiated. The surveyor was dismayed that Best Drug Rehab did not come clean about the incident until pressed for video footage of the assault.
Inspection reports are official papers written by an authority with the power to make an announced or unannounced inspection of the program or premises. The inspections will normally be done by a state licensing agency, but may also be done by any other authority under whose jurisdiction the Narconon center falls. It might be a housing authority, building code inspector, fire marshal, or other government investigator.
The client made multiple allegations in this complaint including not being advised of Recipient's Rights, or a rights program contact, and being required to submit to random drug testing without a chain of command to secure samples. As a result of this inspection, a recommendation was made for A Forever Recovery to provide Recipient's Rights brochures to each client with a rights program contact. Additionally, the program was required to add language to their policies and procedures on securing all drug screens collected.
Violations substantiated: Physical facilities inadequate for the type of service provided, no annual performance evaluations of staff members, no program director on-site, failure to provide adequate job training to staff members, failure to cooperate with state surveyor inspections, failure to comply with recipient rights regulations, failure to inform clients of the risks and possible side effects of discontinuing prescription medications, violating clients rights to be free from work the facility would otherwise employ someone else to do, accepting clients ineligible for admission, e.g., suicidal, inadequately informing clients about the general nature and objectives of the program, e.g., treatment location, or, the rules of the program, lack of appropriate medical evaluation, assessment and care, non-compliance with client activity regulations, and deviation by the program from the plan of operation for which the facility was originally licensed (10 beds) which adversely affects the character, quality and scope of services provided. Additionally, a program evaluation revealed that 45% of clients leave the program against medical advice.
Complaint allegations included heat not working properly, a ruptured water pipe and clients forced to clean kitchen and mold. Violation substantiated: Displayed Right of Recipients poster had inaccurate rights advisor's name and phone number.
Complaint allegations include misdiagnosis of acne and antibiotic treatment for actual diagnosis scabies, double billing client and insurance for detox without refund to client, and improper staffing. Violations substantiated: Not in compliance with requirements for data about relapse rates after program completion, or an annual evaluation progress report with measurable goals and objectives per R325.14113.
Complaints: Raw chicken, plumbing issues
Violations: Plumbing, core kitchen issues, sanitation
Violations: Management not present, surfaces, equipment, physical facilities uncleaned, potentially hazardous food not returned, food storage, outdated food, sanitation, equipment,
Violations: food temperatures, outdated food, kitchen manager not present, sanitation, kitchen equipment needs repair or replacement, cleanliness lacking, smoking indoors,