This father's son was at Narconon in Newport Beach for 9 days in 2007. They were promised a refund of $23,250. A refund was received in June of 2009. The amount of the refund is unknown.
This single Mom took out a high interest loan and emptied her retirement account to pay for her son's treatment at Narconon Stone Hawk. She was disappointed to find the facility in poor condition. Additionally, she claims her son was dropped off at a motel, 26 miles away from the program in a drug infested area. She feels that Narconon uses suspensions to generate revenue by charging additional fees when clients relapse.
The family member was at Narconon Stone Hawk in Battle Creek for 12 days, before being removed by the family after they discovered that the facility was inadequately cared for, the staff was unqualified, and the treatment methods were Scientology based. They tried for 9 months to get a refund, but calls were ignored and a certified letter to the Executive Director (Per Wickstrom) was returned unopened. The 12-day stay cost them $28,600.00.
This family's loved one was at Narconon Stone Hawk for less than two weeks to the tune of $28,600. They were unhappy with an inadequately maintained facility, deceptive practices, unqualified staff and unorthodox treatment methods. They requested a full refund, but received no response. As a result, they have filed complaints with the Michigan Department of Community Health and the state's Attorney General. At the time of their filing, they were aware of 32 other complaints filed against Narconon with the Michigan Attorney General's office.
This Mom made a $20,000 down-payment for Narconon to "hold a bed" for her son in February of 2007. After a failed intervention, her son refused treatment, never setting foot in Narconon. Despite multiple requests and enlisting the help of an attorney, she had received no repayment as of June 23, 2008. Dealing with her son and this situation at the same time was extremely stressful for Mom. Finally, on July 28, 2008, a partial refund was received.
A leaking roof, filthy mattresses and alcohol and drugs at the facility are some of the issues cited in this complaint. Mom is a nurse who inquired about the dosages of vitamins given to her son. Narconon staff members were either unable or unwilling to provide the information. Included in the complaint is another claim that Narconon was paid twice, once by the parent and once by the insurance company. When Mom asked for reimbursement by Narconon, they allegedly refused. This parent has filed complaints with multiple state agencies and Anthem Blue Cross, her health plan.
According to this Mom, there is no contractual basis for Narconon Stone Hawk to retain the $29, 437 fee she paid for her daughter's treatment. After receiving the contractual agreement, she pulled her daughter from the program and disputed the charge with her credit card company. Emails and calls to Narconon Stone Hawk went unanswered until a treasurer said she would help, but never followed up.
As many others have alleged, this client reports relapsing counselors, sexual misconduct of staff and refusal of medical treatment during his treatment at Narconon Stone Hawk in 2006. In an effort to obtain reimbursement for a family member's up-front payment of $24, 900, claims were submitted by the client to his/her health plan. The health plan submitted $8,000 directly to Narconon. When attempting to get the money back, he/she was informed a processing fee of $399.00 would be required. As of December of 2007, no reimbursement had been received.
According to this family, promises of a complete rehabilitation, psychotherapy, and a 96% success rate sold them on Narconon Vista Bay for their loved one. Allegedly, the client was transferred to Placerville, suspended from the program due to a minor disciplinary infraction and dropped off at a homeless shelter where he relapsed within 1 day. A request for a refund allegedly went unanswered by Narconon they say.
This person's son who had "borderline stage II hypertension" was only able to stay at Narconon for 9 days before he began experiencing a feeling of wooziness, irregular heartbeat, excessive prespiration, and extreme anxiety. He asked to see a doctor but his requests were denied. The son left Narconon, and the parent requested a pro-rated refund of the $29,000 he had paid. Initially, the refund was refused, but after persisting and signing a gag agreement (which is common for anyone receiving a refund from Narconon), the money was refunded.