After giving insurance details, patient gets a breakdown by phone and email stating he would get reimbursed at least $4000 back after he paid $15500 up front. After paying and going to program, he later finds out that his insurance has denied his claim for any reimbursement. FTC note from Internet Crime Complaint Center (IC3) states that prior to any investigative action on this complaint, please contact the IC3`to prevent interference with pending law enforcement action.
Complainant alleges that virtually everything she was told by the referral service was a lie. Despite being promised the best medical care and professional counseling for her son's treatment, there was no medical staff or professional counselors at Sunshine Summit lodge during his stay.
This 75-year-old retired factory worker, searched for a treatment facility for a granddaughter, and found Narconon Riverbend online. After calling, a Narconon representative spoke of their 75% success rate and suggested Narconon was the only way to help her. The $30,000 for treatment was a lot of money for this retiree. After returning home, the granddaughter immediately relapsed. This consumer believes the facility misrepresented their success and asks, "How in the world is it possible for a company in America to get away with this?"
Mother was told her insurance would cover a son's detox that was required due to his addiction. After paying $30,000 she found out the insurance company refused the claim because the son never tested positive for drugs. While trying to straighten out the insurance matter, the detox facility told her the son was never admitted. Two years later, they were still refusing to refund the money she paid for services that were never provided.
Consumer states that after their daughter came to them for help with her drug addiction, they contacted one of Narconon's drug hotline referral services and were convinced to trust claims about the program that were proven to be false. They sent their daughter to the Nevada facility, only to receive a distraught phone call six days later. The daughter evaded the ban on personal contact with her family to inform them the program was not what they were promised, and begged them to get her out of there. After getting her released, they were then denied a refund for services that were not rendered.
This person completed the program at Best Drug Rehab and had money left on his "student account" - spending money that the client needs throughout the program for personal items, and which is held by the facility. He was told he would receive a check for the remaining amount within 30 days. At the time the complaint was filed, it had been 3 months and he had still not received the check.
Parents sent daughter to Rainbow Canyon Retreat and received a terrifying call from her in the middle of the night begging parents to get her out of there - which they do - because it's Scientology. Explains difficulty in getting refund and provides information about the program and deaths at other facilities. Concern is for other children.
This complaint is incomplete. It involves a credit card dispute. The person at Best Drug Rehab refused to take calls with the credit card company on the line.
This is a very detailed report about this person's experience at Tranquility Detox and Best Drug Rehab. One thing of special interest is that the person agreed to work for BDR and was put to work making "after care calls". She relates that out of 70 people she called, maybe 10 had remained sober. She was told that unless they have relapsed to their drug of choice, to count them as sober. She also describes the creation of false records for the facility to obtain CARF certification; abusive treatment by staff members who were Nation of Islam and gang members; fraudulent insurance billing, part of which consists of having the client sign over power of attorney to the facility, and changing their address with their insurance company so that reimbursements go directly to the owner, Per Wickstrom. This is a must-read complaint, which is full of horrific details.
This writer complains of the release of personal medical information to the family (mother and father). The parents were contacted the next day by the same employee who released the information and told to forget the information they had been told. A Forever Recovery's response was "I'm sorry" and "the person has been fired".