Formal Complaints

Complaints made to an official or authority, such as a licensing agency, consumer protection agency, or any government official. These may be obtained through Open Records Requests or from the individual themselves. This is a different type of document from the initial complaints filed in a lawsuit.

FTC Complaint, Narconon Fresh Start, March 21, 2015

These parents allege they were promised the "highest success rate in the field of drug rehabilitation, luxury-leisurely resort accommodations, drug education program, jacuzzi" and more. The complaint is cut off at that point. We can only assume that Narconon did not live up to its promises.

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FTC Complaint, Narconon Warner Springs, August 14, 2014

A mother complains that Narconon convinced and assured her they could help her daughter with an addiction to unhealthy relationships. After the daughter entered the program, the mother was denied contact and progress reports despite promises of daily updates, The mother also alleges her daughter continued to maintain the unhealthy relationships in her life during in the program, and turned against her mother when she questioned the treatment. When the time came for her daughter's graduation from the Narconon program, the consumer felt she was deceived because her daughter was misled to falsely believe she completed something helpful and the mother wanted a refund for services that were never rendered.

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FTC Complaint, Narconon Warner Springs, April 24, 2014

Parents sent 18 yr old child to Narconon based upon the false claims made by a person from a rehab referral site, a parent of a graduate he referred her to, as well as those made by the intake staff. Daughter ran away after 2 weeks. Felt harassed by 'bull-baiting' and believed she was being brainwashed by Scientology. Parents learned the whole program is Scientology and that the guy who referred her had died from a heroin over-dose after referring her to Fresh Start. Wants partial refund.

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Complaint against A Forever Recovery, July 29, 2013

This complainant was made to change their address with the insurance company to the facility's and open a new credit card as guarantee of payment. They were also required to sign a Durable Power of Attorney so the facility could act in the husband's name to ensure payment.

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FTC Complaint, Narconon Fresh Start, July 10, 2013

Complainants allege Narconon informed them that insurance would reimburse 40% of the cost of their son's treatment (total $33,000). This turned out to be inaccurate as the insurance denied the claim. Later, they discovered there were other inconsistencies between what they were told and what actually occurred while their son was at Narconon.

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Complaint against Best Drug Rehab, May 10, 2013

This complaint describes deplorable conditions at the facility - no hot water, and the cold water being yellow, clients with infectious diseases with no precautions taken to contain the diseases, a client with a known food allergy who was taken to the emergency room because of food supplied by the facility, and failure to provide paperwork for the writer to return to work.

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Complaint against Narconon Freedom Center, April 22, 2013

This 70-year old complainant was rushed and kept distracted while signing papers late at night. She found that, despite being told there was no connection to scientology, that the program did indeed consist of scientology exercises, that the staff was medically unqualified in drug rehab, and that the sauna and vitamin portion of the program had been misrepresented to her. In addition, the length of stay which would allow her to get a refund were misrepresented until after the period of time had passed. She asked the Michigan Attorney General to help her get a partial refund.

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